ZwavelStream Clinic • General Information about the Clinic

Support Groups Go Digital

Due to the South African COVID-19 Lockdown and SA Government regulations, support group meetings have been temporarily suspended and many meetings have moved to an online electronic format.


Step 1: Install Zoom, it’s real quick and easy!

All the links below will take you to the relevant webpage (please note that telephonic helplines displayed should be operating). Many meetings are being held using either your Desktop, Tablet or Mobile via the App called ZOOM.

  1. The desktop apps for both Mac and Windows can be downloaded here: ZOOM Download
  2. The iPhone app can be downloaded from the App Store here: ZOOM iPhone App Store
  3. The Android app can be downloaded from the Play Store here: ZOOM Android Play Store

Step 2: You are now ready to join in

Once downloaded, click the link below for the meeting you would like to join and you will automatically be redirected to the webpage. Find the online meeting and if applicable click the zoom link and follow instructions.

 
 
 
Please scroll down to find more information regarding visiting hours, security, meals & refreshments, smoking, alcohol & drugs policies, disability services, fees & tariffs and confidentiality.
 

Visiting Hours

Please acknowledge that our patient’s privacy and confidentiality is of the utmost importance and visitors are requested to treat all and other patients with dignity and respect. No visitors may enter wards, patient rooms or designated therapy rooms. Visitors are required to sign is at reception and to arrange with the patient prior to their visit.

Should there be a need to adjust these visiting times, example - visitors from afar, small children at home etc, special permission must obtained from the treating psychiatrist. No day passes will be issued unless in the case of an emergency and approved by the treating psychiatrist.


Visiting hours during the week are strictly as follow:
  • Mon-Fri
    @ 18:00 – 19:45
  • Sat & Public Holidays
    @ 14:00 – 16:45
  • Sun
    @ 12:00 – 16:45

Visitors will be asked to declare what they are bringing into the clinic.

Children under the age of 12yrs will be allowed to visit parents but must be under constant adult supervision

Children under the age of 6 yrs must visit in the coffee shop and designated garden area.


Security

A security company has been appointed to assist with all patients and visitors safety at ZwavelStream Clinic. The property is monitored 24h and is linked to an armed response. There are adequate and safe parking for patients, visitors and health professionals. ZwavelStream Clinic will not be held responsible for any damage, loss or theft.


Meals & Refreshments

Currently, the highlight of patients and staff a like’s day. The in-house catering team are committed to providing fresh, nutritional and delicious meals. Special diets will be available as per prescription of a dietician. Kosher and Halaal meals are available with prior arrangements and at an additional cost. These costs will be payable upfront.

The cafeteria is operational from:

9h00 – 18h00 weekdays

9h00 – 16h30 weekends & Public holidays


Smoking

Smoking is not permitted in the clinic and other buildings as it is against the law and the facility is equipped with smoke detectors. However, designated smoking areas are available for those who wish to smoke. Please adhere to our rules and regulations in this regard. The same rules apply to e-cigarettes and vaping.

Note: Smoking is harmful to your health and the health of others in your surroundings.


Alcohol & Drugs

This Clinic has a zero policy towards drugs and alcohol on the premises. The SAPS conducts random drug searches with sniffer dogs to assist the hospital in this regard. A base line test will be done on all patients on admission. Should the test be positive the matter will be dealt with according to the hospital’s policy.


For the Patient's Comfort

Laundry services are available weekly on an outsourced basis. Appointments can be made for manicures. We have free Wi-Fi hotspots available.


Disability Services

Provision has been made for patients with special needs and disabilities. Should you have any additional needs, please discuss these with your doctor and care team prior to admission so appropriate arrangements can be made


Fees & Tariffs

ZwavelStream Clinic’s fees are in accordance with NHN contracted tariffs. Your hospital stay and clinical costs are covered by most Medical Aids for a period of 21 days per year. It is in the Patient’s best interest to be properly informed about their cover before admission. Please familiarise yourself with your medical aid’s/scheme's benefits, available funds or the length of stay your medical aid will fund before admission.

Our administration and case management staff will gladly assist you in any matter regarding your admission and funds available. Should you have any concerns, please contact us 010 475 0153 / 010 475 0160


Confidentiality

As per legislation, we respect the patient right to dignity and privacy. No information regarding a patient’s admission, diagnosis, treatment or progress will be made available to a third party. Should there be a need for information, family members are advised to contact the treating psychiatrist.


Don't have a Professional Medical Referral?

Don't worry, we can assist and advise.

ZwavelStream Clinic's admission process is straightforward and seamless. However, being a specialist facility, we can’t accommodate “walk -in” patients. Should you or a family member feel the need to be admitted, please contact our reception 010 475 1050 or emergency number 066 255 8501. We have psychologists and psychiatrists on call daily who can assist. Your general practitioner or Hospital ER can also assist you with your referral.

Admission

ZwavelStream Clinic's admission process is straightforward and seamless.

Do you need professional help?


Alternatively, please contact us

010 475 0150