ZwavelStream General Information
Private In-Patient Psychiatric Care
Patient-Centered Programmes in Mental Health Care
Integrative Healing for Holistic Wellness
It is our striving to use the healing powers of nature to the benefit of patients, and the lush gardens surrounding the clinic create the ideal space for this. Being outdoors has a positive effect on mental and emotional well-being. We encourage patients to take in the natural surroundings with the animals and foliage. Several parts of the vast garden have spots where patients can reflect in quiet solitude.
Please scroll down to find more information regarding visiting hours, security, meals & refreshments, smoking, alcohol & drugs policies, disability services, fees & tariffs and confidentiality.
We treat people struggling with mental illnesses such as:
Support and treatment are also available for people experiencing problems with:
● Bereavement & Loss of a Loved One
● Behavioural Problems
● Dealing with Difficult Life Problems such as Divorce
● Chronic Pain Management
Visiting Hours
Please acknowledge that our patient's privacy and confidentiality are of the utmost importance. Visitors are requested to treat all other patients with dignity and respect. No visitors may enter wards, patient rooms or designated therapy rooms. Visitors must sign in at reception to arrange with the patient before their visit.
Should there be a need to adjust these visiting times, for example, visitors from afar, small children at home, etc., special permission must be obtained from the treating psychiatrist.
No day passes will be issued unless in the case of an emergency and approved by the treating psychiatrist.
Visiting hours during the week are as follows:
Mon-Fri @ 18:30 – 19:30
Sat & Public Holidays @ 14:00 – 16:00
Sun @ 14:00 – 16:00
Visitors will be asked to declare what they are bringing into the clinic.
Children under the age of 12 years will be allowed to visit parents but must be under constant adult supervision.
Children under the age of 6 years are required to visit parents in the coffee shop or designated garden area.
Security
A security company has been appointed to assist all patients and visitors' safety at ZwavelStream Clinic. The property is monitored 24 hours and is linked to an armed response. There is adequate and safe parking for patients, visitors and health professionals. ZwavelStream Clinic will not be held responsible for any damage, loss or theft.
Meals & Refreshments
The in-house catering team are committed to providing fresh, nutritional and delicious meals, which are a highlight in our patient's day. Special diets will be available as per the prescription of a dietician. Kosher and Halaal meals are available with prior arrangements and at an additional cost. These costs will be payable upfront.
The coffee shop is open from:
9h00 – 19h30 - Weekdays.
9h00 – 18h00 - Weekends & Public holidays.
Smoking
Smoking is not permitted in the clinic or other buildings as it is against the law, and the facility is equipped with smoke detectors. However, designated smoking areas are available for those who wish to smoke. Please adhere to our rules and regulations in this regard. The same restrictions apply to e-cigarettes and vaping.
Note: Smoking is harmful to your health and the health of others in your surroundings.
Alcohol & Drugs
This clinic has a zero policy towards drugs and alcohol on the premises. The SAPS conducts random drug searches with sniffer dogs to assist the hospital in this regard. A baseline test will be done on all patients on admission. The matter will be dealt with according to the hospital's policy should the test be positive.
Patient services available
Laundry services are available weekly on an outsourced basis. We have free Wi-Fi hotspots available.
Disability Services
Provision has been made for patients with special needs and disabilities. Please discuss these with your doctor and care team before admission to make appropriate arrangements if you have any additional requirements.
Fees & Tariffs
ZwavelStream Clinic's fees are in accordance with NHN contracted tariffs. Most Medical Aids cover your hospital stay and clinical costs for a period of 21 days per year. It is in the patient's best interest to be adequately informed about their coverage before admission. Please familiarise yourself with your medical aid’s/scheme's benefits, available funds or the length of stay your medical aid will fund before admission.
Our administration and case management staff will gladly assist you in any matter regarding your admission and the funds available. Should you have any concerns, please contact us 010 475 0150 / 066 255 8501
Fees & Tariffs
ZwavelStream Clinic's fees are in accordance with NHN contracted tariffs. Most Medical Aids cover your hospital stay and clinical costs for a period of 21 days per year. It is in the patient's best interest to be adequately informed about their coverage before admission. Please familiarise yourself with your medical aid’s/scheme's benefits, available funds or the length of stay your medical aid will fund before admission.
Our administration and case management staff will gladly assist you in any matter regarding your admission and the funds available. Should you have any concerns, please contact us 010 475 0150 / 066 255 8501
Confidentiality
We respect the patient's right to dignity and privacy as per legislation. No information regarding a patient's admission, diagnosis, treatment or progress will be made available to a third party. Should there be a need for information, family members are advised to contact the treating psychiatrist.
Don't have a Professional Medical Referral?
Don't worry, we can assist and advise.
ZwavelStream Clinic's admission process is straightforward and seamless. However, being a specialist facility, we can't accommodate "walk-in" patients. Should you or a family member feel the need to be admitted, please contact our reception at 010 475 0150 or emergency number 066 255 8501
. We have psychologists and psychiatrists on call daily who can assist. Your general practitioner or Hospital ER can also assist you with your referral.
Floris Schoeman2023-11-29
Spook Van Rensburg2023-10-17
Debby Pieterse2023-10-11I stayed at Zwavelstream for almost 2 weeks, I was discharged on the 6th of October 2023. When I arrived Nicholus at Reception was an absolute star in dealing with all the admin, and to make sure I knew where to go and what to do. Dr Louis Roos has been my Psychiatrist for 9 years already. I live in Boksburg and will follow him wherever he goes. He is instrumental in my treatment, as well as a Family member, who had seen him now for +-3 years. All I can say, he never gives up on his patient, and assists with any challenge you throw at him. What a dynamic Doctor! I will always be indebted to him as he treats me with love and care, and always been realistic in your holistic treatment. Tania Lombard van Huyssteen is excellent in trauma treatment and got me to really work on my trauma, trust me I have seen a few Phycologists in my 20 years in dealing with Bipolar. I will follow her wherever she goes. Her method of treatment is a next level indeed. Rohanne Muller, my OT. As special as she is, practical, understanding, and investing her full time and effort into her patient. All the Nurses were friendly and extremely helpful, but I have to name Mama Ruth and Eunice, what darling's they are, patient, loving, caring, and goes the extra mile. Well done Zwavelstream, in having the right people in positions of making a world of difference, in treating your patients, to give patients hope. These people are the best in their field! And the food was amazing as well :):):)
Wenzile Madonsela2023-09-18I recently had the privilege of staying at the Zwavelstrem Clinic and I cannot express how transformative and empowering the experience was. My journey to self-awareness and healing at this center was truly exceptional. From the moment I arrived, I was greeted with warmth and compassion by the staff, creating an immediate sense of comfort and safety. The environment itself was serene and beautifully designed, promoting a peaceful and healing atmosphere. The therapeutic programs and activities offered were not only diverse but tailored to meet individual needs. Whether it was meditation sessions, group therapy, or one-on-one counseling, each component played a crucial role in my healing process. The professional and dedicated staff guided me every step of the way, providing valuable insights and tools for self-awareness and empowerment. One aspect that stood out was the emphasis on holistic wellness. The center incorporated various wellness practices such as movement, mindfulness, and nutritional guidance, which complemented the mental and emotional healing journey perfectly. This holistic approach left me feeling rejuvenated not only mentally but also physically and spiritually. The camaraderie and support I received from fellow residents were invaluable. Sharing experiences and insights with others on their healing journeys fostered a sense of community and solidarity, which added depth to the overall experience. I can confidently say that my stay at Zwavelstream was a turning point in my life. It provided me with the tools to better understand myself, manage my mental health, and embark on a path of self-empowerment. I left with a profound sense of gratitude and a renewed sense of purpose. I highly recommend Zwavelstream anyone seeking a transformative journey of self-awareness and healing. It is a place of genuine care, support, and growth that I will forever cherish. Thank you to the entire team for guiding me on this remarkable path to self-discovery and empowerment
Christelle van Heerden2023-09-14
motshabi moloatse2023-09-08This place gave me an opportunity to look at life in a different and positive perspective to life. The staff is professional and friendly, they make you feel at home away from home. Their landscape is beautiful and have a sense of making you feel at peace. The developmental sessions are excellent ????
Phiwokuhle Chamane2023-08-28
Do you need professional help?
Alternatively, please contact us
010 475 0150
Emergency Calls: 066 255 8501Email: support@zsclinic.co.za or admin@zsclinic.co.za
In Affiliation with:
Zwavelstream Clinic is supported and affiliated with most medical aid schemes based in South Africa. To find out if your medical aid is covered by Zwavelstream Clinic, please contact us for more information.
