Cookie Policy

ZwavelStream Clinic
Plot 122, Achilles Rd, Zwavelpoort, Pretoria East, Gauteng, 0081
Phone: 010 475 0150
Emergency: 066 255 8501
Email: support@zsclinic.co.za | admin@zsclinic.co.za

Last Updated: 11/02/26

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1. Introduction

This Cookie Policy explains how ZwavelStream Clinic (“we”, “our”, “us”) uses cookies and similar technologies on our website.

We are committed to protecting the privacy and confidentiality of all website visitors and patients in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection principles where relevant.

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2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information about how visitors interact with the website.

Cookies do not give us access to your device or personal files.

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3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features such as:

• Secure navigation
• Form submission functionality
• Protection against malicious activity
• Website security and performance

These cookies cannot be disabled as they are required for basic website operation.

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3.2 Functional Cookies

These cookies allow the website to remember choices you make, such as preferences or previously entered information, in order to improve your experience.

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3.3 Analytical Cookies

We use analytics tools (such as Google Analytics) to understand how visitors use our website. This helps us improve our services and website performance.

Analytical cookies may collect information such as:

• Pages visited
• Time spent on the website
• Device and browser type
• General geographic region

This information is collected in aggregated form and is not used to identify individual visitors.

We do not transmit sensitive health-related information or quiz responses to analytics or advertising platforms.

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3.4 Advertising and Third-Party Cookies

We may use third-party services such as Google Ads to measure the effectiveness of our marketing efforts.

These services may use cookies to:

• Measure website conversions
• Improve advertising relevance
• Analyse website performance

We do not share mental health quiz responses, health-related information, or identifiable medical data with advertising platforms.

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4. Mental Health Quiz & Sensitive Information

ZwavelStream Clinic offers a mental health quiz for informational and assessment purposes.

If you choose to complete the quiz and provide contact information:

• Your personal and health-related information is stored securely on our website systems.
• The information is used solely for assessment and follow-up communication by our clinical team.
• Quiz responses are not shared with third-party advertising platforms.
• Sensitive information is handled in accordance with POPIA and our Privacy Policy.

For more details, please refer to our Privacy Policy.

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5. Your Cookie Choices

Depending on your location, you may:

• Accept or decline non-essential cookies via our cookie banner.
• Adjust your browser settings to block or delete cookies.
• Withdraw consent for optional cookies at any time.

Please note that disabling certain cookies may affect website functionality.

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6. Data Protection

ZwavelStream Clinic takes appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Disclosure
• Loss
• Misuse

All personal information collected through our website is handled in accordance with our Privacy Policy.

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7. International Visitors

Although our services are primarily directed at individuals within South Africa, visitors from other jurisdictions may access our website. Where applicable, we respect internationally recognised data protection principles.

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8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices.

The updated version will be published on this page with a revised “Last Updated” date.

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9. Contact Us

If you have any questions about our use of cookies or personal information, please contact:

ZwavelStream Clinic
Plot 122, Achilles Rd
Zwavelpoort, Pretoria East
Gauteng, 0081

Phone: 010 475 0150
Emergency: 066 255 8501
Email: support@zsclinic.co.za
Email: admin@zsclinic.co.za